Sometimes, transactions put through your EFTPOS terminal will be declined. Understanding the reason why and communicating that to the customer can help prevent the issue from occurring again.
Here are some common reasons for a decline:
- TRANSMIT ERROR/ZE Error
- Caused by connectivity issues. See here to troubleshoot, or call the Smartpay help team at 1800 433 876, available 24/7.
- No Host Response
- Reboot the machine. If the issue persists, call the Smartpay help team: 1800 433 876.
- DECLINED 100 – Do Not Honour
- Seek another form of payment. Your customer should contact their card provider to find out more.
- DECLINED 116 – Inadequate Funds
- Your Customer lacks the funds needed to complete the transaction.
- DECLINED 117 – Incorrect PIN
- Inform the customer and retry the transaction. Refer your customer to their card provider if the issue persists.
- DECLINED 124 – Retry Transaction
- Retry the transaction.
- DECLINED 114 – Invalid Account
- Inform the customer and retry the transaction. Refer your customer to their card provider if the issue persists.
